Leo Emond began the business out of his basement in Laurel. Then he rented an office trailer in Beltsville and in 1985 he moved to a larger yard in Annapolis Junction where we remain today. Through the years, the business has grown substantially, but we do not want to get so large that our employees cannot personally get to know each customer. We continue to have a live person answer all phone calls because we believe you lose that personal touch with customers when they have to navigate through a voicemail system. B&W Equipment believes customers are vital to the success of our business.
In 1999, Leo Emond’s son-in-law, Rob Neal, and daughter, Michele Schmitt, joined the company. On January 1, 2014, Emond passed on many of his shares to Neal and Schmitt to ensure the company’s traditions will live on for years to come. Emond is still dedicated to the business and works part time. Today we focus on making all employees feel a part of the family. We believe that if our employees are a valued member of the company than they will strive to achieve high levels of customer service.
B&W Equipment realizes that we would not exist if it was not for our customers. Satisfied customers recommend our services to others, which is how we have obtained many accounts. We want to personally get to know our customers because the more we know about your customers the better we can anticipate their needs. We stock some products specifically for repeat customers. We proudly serve construction trades, government agencies, municipalities, and homeowners.
